Frequently asked questions

NoKYCsim checkout does not ask for a name, passport, selfie, postal address or account. Choose email delivery or a secret order key. This describes our checkout, not a general exemption from destination or network requirements.

We store order and payment records, including the plan, amount, status, payment reference and a secret tracking credential, plus the eSIM details needed for delivery. Your email is optional. The privacy policy explains this in more detail.

Yes. Choose the secret-key option at checkout and save the 16-character key before payment. Use it on the tracking page to collect your eSIM. There is no email-based recovery for this option, so keep the key and your private tracking link safe.

Yes. Use an address you control and can keep access to for delivery and support. You can also choose the secret-key option without providing an email.

Requirements vary by destination, operator and service. NoKYCsim does not request an ID upload at checkout. Check the rules that apply where you will use the plan.

Bitcoin and Monero are offered in the crypto checkout. Check the invoice for other available coins and networks before sending payment; options can change.

Confirmation time depends on the coin, network activity, transaction fee and payment provider. Follow the invoice countdown and status. Sending a transaction does not mean it has already confirmed.

If you have not sent funds, you can create a new order after an invoice expires. If you already paid, do not pay again without checking: contact support with your order reference and transaction ID. Underpayments and late payments need review.

Plans are one-off purchases with no subscription or automatic renewal. Review the plan price and final invoice before paying. Your wallet, exchange or payment service may charge a separate fee.

After payment is confirmed and the eSIM is provisioned, the QR code appears on your tracking page. If you supplied an email, we also send it there. Use your secret key, private tracking link, or order reference plus checkout email to retrieve it.

Activation and validity rules depend on the plan. Check its instructions before installing or enabling it; do not assume every plan starts only when you arrive.

Our plans provide mobile data, without a phone number or standard calls and SMS. Messaging and calling apps can use the data connection; some apps need an existing account or number.

Check tethering support in the selected plan's details. When enabled, connected devices use the same data allowance as your phone.

Use a carrier-unlocked device whose exact model and regional variant support eSIM. Check the manufacturer's guidance and your phone's Add eSIM setting before buying; support varies within iPhone, Pixel and Galaxy ranges.

Toggle Airplane Mode for 10 seconds, confirm Data Roaming is on for the eSIM line, and try selecting the partner network manually under network settings. Our install guides cover the rest.

eSIM profiles install once. If you deleted the profile or switched phones mid-plan, contact support with your order reference and we'll help.

Contact support@nokycsim.com with your order reference within 30 days. If the profile never connected, we reissue it or refund in the currency you paid.