Privacy policy

Order and delivery records

We store information needed to take payment, deliver your eSIM and support your order:

• Your email address, if you choose email delivery.
• The purchased plan, price, order reference, status and order timestamps.
• The selected payment method and currency, invoice or payment references and payment status.
• The secret tracking credential and eSIM delivery details, including the QR code, activation information and eSIM identifier.

Secret-key checkout leaves the order email empty; it does not remove the other order records. Keep your key and tracking link private. The browser saves your latest order reference and tracking credential locally to help you return to it.

Payment providers

Crypto invoices can use our BTCPay Server checkout or Cryptomus as a fallback. The payment service receives the information needed to match a payment to an order, which can include the order reference, amount and return URL. An email you provide may be included in BTCPay invoice information. An optional coin-swap service has its own data practices. Follow the provider and network shown on your invoice.

Where card payment is offered, Stripe processes the payment details and may receive your email and billing information. We store payment references and status, not full card numbers. Paying with cryptocurrency does not by itself guarantee anonymity; public blockchains and wallet or exchange services can create linkable records.

eSIM delivery and mobile networks

We use an eSIM supplier to provision the plan and retrieve its activation details. Mobile service is provided through partner networks. Those networks process device, connection and usage information to provide roaming data. NoKYCsim checkout does not make those network records disappear or prevent activity being associated with a device, payment or account you use online.

Website, email and support

Hosting and delivery services process technical information when you use the website. The site uses visitor analytics and error reporting, and loads fonts from Google. Operational records can include request, device, page and error information. These services have their own processing and retention practices.

We send transactional order emails only, not a newsletter. If you choose email delivery, our email provider receives the address and message needed to send order updates and your activation instructions. Information you send to support also becomes part of that correspondence. Do not send a passport, full card number or wallet recovery phrase to support.

Retention and deletion requests

Order records support payment reconciliation, delivery, retrieval and customer support. The 30-day support window is not a promise that records are automatically deleted after 30 days. Provider and infrastructure records may follow different retention rules.

If you want your order email erased after your plan has expired, email support@nokycsim.comfrom that address with your order reference and we will remove it. For other privacy or deletion requests, contact us to establish which records can be identified and removed. Deleting a browser’s local storage does not delete server-side order records.

Contact

Privacy questions: support@nokycsim.com.